Here are the minimums requirements:
PC
Intel or AMD processor (32 and 64bits), 1.6 GHz or higher with 512 MB of RAM. Windows XP, Windows Vista, Windows 7
MAC
Intel Core Duo 1.83 GHz or higher processor with 512 MB of RAM. Mac OS 10.4.8+,
Other devices:
iPad, iPhone and Android can also play the platform but the platform has been adapted to allow the user to get the best performance in the screen.
Bandwidth needed
1 Mbps Downstream
Browsers
Internet Explorer 10
Firefox
Safari
Chrome
Lower specifications can result in a less fluid experience and video lagging.
No. You only need a computer or device with a navigator and Internet connection.
Yes. This will allow you to access to your personal profile with the videos and quiz available for you. For that you must provide your name and email so we can notify you when a new video has been published. Your personal data are confidential and will not be share with third companies.
You may be experiencing difficulties with your credentials for the following reasons:
You may not finished your registration process: After introducing all information required in the Registration Form and pressed to the “Register” button, the system sends you an email to confirm your mail account. Please check if you have received and follow the instructions you will find on it. Ensure that the email is not in the “bulk” or “spam” folder of your email browser. If the problem persists, contact our support team [link to support] and we will help you.
The credentials are not correct: ensure that your username and password is correct. If the problem persists, contact our support team [link to support] and we will provide you with new temporary credentials.
Simply click on the link “Lost your password?”, enter your username or email and we will send you and we will provide you with a link to reset your password.
You may not have enough bandwidth to support the platform. You need a minimum of 1 Mbps downstream to experience a fluid experience. If your bandwidth is shared with other computers, your performance may be affected also. Please visit
www.speedtest.net to test your bandwidth.
You may be experiencing difficulties with video for the following reasons:
Internet connection interrupted: ensure that your connection to the internet is active.
Accessing media file from behind a corporate firewall: Occasionally, corporate firewalls and/or proxy servers do not allow video to play through internal corporate networks. You will need to either connect to the broadcast site from outside of the firewall or ask your network administrator to open port 80 which supports audio & video streaming.
Verify that your speakers are turned on and that the volume is set at an audible level. Be sure to set the volume in the bottom menu of the platform.
By clicking anywhere in the screen, you may hide or show the different menus of the platform. If you don’t see the menus, just click in the screen and they should reappear.
You may do not have access to the new video for the following reasons:
The video is not available yet: The sessions will be presented in sequence. Any time a new video is available you will receive an email. In your account, the thumbnail of the video will be displayed in color.
You did not finish the previous session: As this course is provided in sequence, to achieve each session you must watch the video (at least the 75% of it) and answer the quiz. Under each video you will see a progression bar for each element (video and quiz). Please, ensure that each bar has a check mark in the right meaning that you complete it so you are ready for the next session.
No, but we will really appreciate your feedback as it helps us to improve the continuous education program. This will allow us to provide you with more content of your interest in the future.
